ProCare Service Desk

To keep your processes running smoothly, you need skilled professionals capable of resolving incidents – quickly. With decades of service desk excellence, we’ll slash your solution times and mitigate risks.

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Managed Services - ProCare Service Desk - Overview

Rapidly resolve incidents – before they become issues.

To support and optimise your operations, you need a skilled team. One that’s ready to log and resolve incidents as soon as they arise.

Our ProCare Service Desk provides prompt IT support and proactive solutions. Our skilled team will centralise your incident management and keep your organisation running at peak performance.

We deliver an ITIL-compatible automated ticket workflow and ready-to-go incident management. Through multi-level response and resolution escalation points, we:

Reduce solution times

Mitigate risks

Ensure SLAs are met on time

Improve ITSM visibility

This is a core element of our ProCare suite – our class-leading managed services solution. When integrated together, the full suite will save you time, slash costs, and enhance asset availability. To propel your business into the future.

Business Benefits

Deliver customer service excellence

As the interface between your people and processes, our team identifies insights into your user satisfaction. So you can enhance incident management and inform future service planning.

Enhance operational efficiency

Our expert engineers will delve into and analyse your IT environment. Together, we’ll standardise your processes and automate routine tasks. To rapidly resolve incidents and improve cost efficiencies.

Power your productivity

Accelerate and streamline service requests and incident resolutions. By integrating advanced self-service tools and automated workflows, we’ll support your IT team to focus on key strategic activities.

Add value and optimise costs

Our highly skilled and experienced engineers are equipped to solve problems and add value from day one. We’re ready to start – and lower your internal training and management costs.

Align stakeholders

We regularly meet with your key stakeholders to discuss assignments and provide project progress updates. It’s how we ensure service levels and KPIs are always met.

Swift incident management

By combining state-of-the-art tech with deep expertise, our engineers manage service requests and resolve incidents – quickly. So your people can return to peak performance.

Escalation ready

When complex incidents arise, our ProCare Service Desk team collaborates with AVTech’s broader knowledge pool. To design swift solutions – and keep your business running smoothly.

Management and reporting

We develop real-time reports to identify actionable insights. Working alongside your team, we’ll proactively monitor your operations – and then look for opportunities to improve them.

AVTech ProCare

Microsoft Azure

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Amazon Web Services

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Gap Analysis

Implementing a gap analysis will provide the right-sizing guidance, budgetary requirements, and performance metrics for your cloud transition readiness..

Transition Roadmap

Map the on-premises IT assets and applications to best suit the cloud through a process that outlines the data migration strategy, application relocation and integration, business process updates and staff training.

Best Practices

Map the on-premises IT assets and applications to best suit the cloud through a process that clearly outlines the data migration strategy, application relocation and integration, business process updates and staff training.

Align Key Stakeholders

Engage with key stakeholders and executives to define and document cloud transition decisions and motivate key business outcomes.

Business Case

Evaluate the financial and technical considerations in order to build a business case for cloud adoption.

Your Trusted Partner

At AVTech, we know that no two businesses are the same. So we remain agile to adapt to your evolving requirements.

We partner closely with your people to scale up and down as you need. To drive sustainable solutions, long-term growth and rapid results.

You’ll benefit from our decades of delivery experience and our proven project management methodology.

With our ProCare Service Desk solution, our team is ready to log, qualify and resolve incidents as soon as they arise.

Managed Services - ProCare Service Desk - Your Trusted Partner

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